information for global expats

Communications for Expats in Australia

Submitted: July 2013

When moving to a new country, it is important to research the telephone companies’ plans which are being offered so as to be able to select the one which best suits you.

Like many other countries in the world, most Australian mobile phone providers use the GSM service to ensure mobile phone compatibility. This means that it is most likely that you will be able to travel to Australia without having to worry about getting a new mobile. All you will need to do is purchase a SIM card (prepaid or postpaid) so as to escape relatively high roaming rates. Some of Australia’s more popular mobile phone and landline companies are Vodafone Hutchinson, Telstra, Optus, and Amaysim. In addition to these, there are mobile phone companies that resell services from these carriers. These include Dodo Mobile and AAPT (resells from Vodafone’s network) and Virgin Mobile ( resells from the Optus network).

Before selecting a landline or mobile phone contract, you may want to consider asking the following questions:

  • How long is the contract for the service, and do you want to be obligated for that period? Are there any costs associated with terminating the contract prior to its pre-determined end?
  • Are there special discounts for phoning people with the same service provider or at a particular time?
  • Does the contract covers all that you will need, or will you have to pay for additional services? Are there international call arrangements?
  • Is there a bundle service option which offers mobile, landline and internet? Will it save you money?

Additionally, it would be wise to verify your phone’s coverage. Though mobile services are available to virtually the entire population of Australia, coverage spans only around 25% of the total Australian landmass, aside from satellite mobile services which cover the enitre continent. Mobile phone providers such as Vodafone Hutchinson, Optus and Telstra claim at least 94% coverage.

Mobile phone packages costs vary considerably based on chosen network and selected services. The annual average cost of a medium mobile phone package in Australia is £293 / US$388. To view some of the popular mobile plan options, please see the following link - https://www.whistleout.com.au/MobilePhones/Carriers

Australia boasts many internet service providers across all of its territories, with the average cost of the internet being A$60 per month. Popular service providers include BigPond, iiNet and Internode. Notably, many mobile and landline service providers such as Optus and Vodafone also offer broadband internet services. For more insight (plans starting cost and data offers) into some internet providers which are regarded as among the best in Australia, please see the following link: https://www.businessreviewaustralia.com/technology/top-internet-service-providers

Additionally, if you want to compare these internet providers based on cost, connection type and location or even list the provider plans by speed or cost, the following websites may prove useful:

You compare - https://youcompare.com.au/broadband

iSelect - https://comms.iselect.com.au/broadband/info/internet-providers

In making the final decision on which mobile, landline or internet provider you will work with, it is always good to consider customer reviews so as to get an idea of what you are opting for. Keep in mind that not all online reviews contain honest responses, though overall they still serve as a good basis for determining customer satisfaction. Product Review Australia is a well-known review site as it generates much feedback on Internet, mobile and landline service providers. - https://www.productreview.com.au/c/services.html




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