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Communications for Expats in Singapore

Submitted: March 2014

TELEPHONE

When you first move into your new apartment or house in Singapore, one of the first things you will wish to have set-up is your telephone connection. There are two main fixed line service providers in Singapore, those being SingTel and StarHub.

Applications for a phone line can be made through SingTel’s or StarHub’s retails shops or authorized dealers. The main documents you are required to have when making your application is your Passport with more than 6 months validity; and your Employment Pass. Generally, a minimum deposit of $300 (US $236.40) is required for foreigners who possess a Work Permit, Student Pass or a Dependant Pass. The process takes up to six working days for approval.

 

MOBILE PHONE

There are three mobile phone service providers in Singapore are:

All three providers offer competitively-priced subscription plans for local and overseas calls. Cheap pre-paid SIM cards are available island-wide and all three providers offer pre-paid subscriptions. Alternatively, post-paid subscriptions are also offered with varying discounts. They often require the signing of a one or two-year contract and early contract termination often incurs heavy penalties. When deciding which phone plan to subscribe to, do ensure that you enquire about any penalties, charges or any other hidden costs.
When applying for a new mobile phone you will also need to have your Passport and your Employment Pass in hand.

 

INTERNET

In the digital age in which we live, the use of broadband internet enjoys widespread popularity due to competitive rates offered by the three main Internet Service Providers (ISPs) in Singapore:

  • SingNet (https://www.singtelshop.com/homebroadband/index.jsf):
    SingNet offers
    • 6M Home Broadband – with 6Mbps Unlimited Plans with Mobile Broadband 7.2M and a Wireless Modem for $29.90 (US $23.56) per month on a 1 year contract. If you apply online, registration is free.
    • 10M Home Broadband – with 10Mbps Unlimited Plan, faster downloads and upload speeds and a Wireless Modem with Mobile Broadband of 7.2M for $31.90 (US $25.13) per month on a one year contract.
    • 15M Home Broadband – with 15 Mbps Unlimited Plan, faster download speeds, and a Wireless Modem with Mobile Broadband of 7.2M or $36.90 (US $29.07) per month on a one year contract.
  • StarHub (www.starhub.com)
  • Pacific Internet (www.pacific.net.sg)

Internet access in Singapore is fast and easy. All ISP's provide virtually overnight account activation, which means you can get connected in no time after arriving there.
There is also an island-wide program called Wireless@SG which enables users to connect to free wireless broadband in many public places. It provides mobile users with maximum convenience on the move with speeds of up to 1 Mbit/s with high human traffic. In order to connect to Wireless@SG all that is required is a wireless device, such as a laptop or smartphone and a registered Wireless@SG account. To register for an account you will need to sign up with SingTel at www.home.singtel.com/hotspot/wirelesssg/login.asp.

Other providers of the Wireless@SG initiative are:

  • iCell
  • M1
  • StarHub

There are also several Optical Fiber broadband providers which offer packages at varying speeds, they are:

  • M1 (Plans: 25 Mbit/s, 50 Mbit/s, 100 Mbit/s, 200Mbit/s, 300Mbit/s, 1000 Mbit/s)
  • MyRepublic.com.sg (Plans: 100Mbit/s, 150Mbit/s)
  • ViewQwest (Plans: 200Mbit/s, 400Mbit/s, 500Mbit/s, 1000Mbit/s)
  • Starhub (Plans: 100Mbit/s, 200Mbit/s, 300 Mbit/s, 1000Mbit/s)
  • Singtel (Plans: 200Mbit/s, 300 Mbit/s, 500Mbit/s)
  • Nucleus Connect 
  • OpenNet 

To find further information about rates and packages see the individual website links above.

 

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