UK Foreign Office To Tweet Expats

By Editorial 29 July, 2013

The Foreign and Commonwealth Office is to respond to queries from Brits abroad via Twitter.

According to the FCO, the new service is a response to increasing customer demand for more accessible online information and services. FCO travel advice and consular teams will answer questions via the Twitter account @FCOtravel on topics including passports, visas, and travel safety, and deliver FCO support when things go wrong abroad.

Questions will be answered between 9am and 6pm (British time) on weekdays, with the aim of giving a response within 30 minutes. Questions asked outside of these times will be picked up at the start of the next working day, although they will be answered sooner in the event of what the FCO calls a "crisis situation." Queries involving personal information will be taken offline.

Staff have been trained for the project over a two-month pilot phase, and  the service forms part of the UK Government's "Digital by Default" service standard. The UK Government has stated that it is committed to providing digital services that "stand shoulder to shoulder with the sort of digital experience that users come to expect from daily interaction with the giants of the web."

Tags: Investment | United Kingdom | Communications | Expat Services | Expats | Visas And Passports | Welfare |


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